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Frequently asked questions.
For questions on any of your existing policies, please contact our Customer Service Department.
View all FAQsWhat are the three different Citizens depopulation scenarios?
A change in your insurance company – a new private market insurance company. Please watch a short video that further explains this scenario.
A change in your insurance company – you get to choose which new private market insurance company you move your policy to. Please watch a short video that further explains this scenario.
A potential change in your insurance - you get to choose either to stay with Citizens or move to a new private market insurance company. Please watch a short video that further explains this scenario.
Why is my policy not eligible to remain with Citizens?
If the premium from the private market insurer is less than 20% higher than the Citizens premium, then the policy will be ineligible to remain with Citizens due to Florida Legislation.
The State requires that Citizens non-renew customers who are eligible for a comparable private market offer.
Please watch a short video explaining the Citizens depopulation.
Why is my policy not eligible to remain with Citizens?
If the premium from the private market insurer is less than 20% higher than the Citizens premium, then the policy will be ineligible to remain with Citizens due to Florida Legislation.
The State requires that Citizens non-renew customers who are eligible for a comparable private market offer.
Please watch a short video explaining the Citizens depopulation.
What is a Telematics program, i.e., Progressive’s Snapshot, Allstate's Drivewise, or Safeco’s RightTrack?
Telematics (or a telematics system) is a method used to collect information about your mileage and driving habits. Insurers generally use telematics data to offer personalized driving feedback, safe-driving rewards, or potential cost savings on your car insurance policy for safe driving. The key benefit of telematics is that it allows your insurance company to tailor your rates to your specific risk level. Without telematics, companies calculate your insurance rates based on a variety of factors, some of which are beyond your control, such as your age or crime rates in the area where you live. Customers share driving data through a plug-in device, or a mobile app provided by the carrier.